Careers

Reporting to the Director of Business Applications, the Business Application Support Specialist will be responsible for providing application support such as Yardi modules and in-house developed applications.

• Manage, support and optimize business applications including Yardi and Internal applications.
• Test and implement new Yardi modules
• Train end users and develop easy to understand user training materials
• Troubleshoot technical and data entry problems
• Provide functional support for accounting processes within Yardi to internal team/​external property management companies across Canada, UK and United States (via ticketing system, email and phone)
• Deliver ongoing support and enhancements for all aspects of Yardi Voyager 7s/​Voyager 8 for commercial and international properties
• Develop custom Yardi workflows and menu sets
• Identify needs and develop programmatic solutions for Yardi users
• Create custom SQL reports, YSR correspondence, and reporting packages as needed for accounting, property management and asset management groups
• Work with other 3^rd party software and service providers to create automated data import/​exports
• Work with Internal Software Development team to implement changes in the internal applications
• Configure and maintain system settings for commercial and international properties

• Post secondary education focused in Computer Science, Information Technology or a related field, or equivalent training and experience
• Strong accounting background (financial reporting, AP/AR, GL)
• Understanding of commercial/​international property management an asset
• Expert knowledge of Yardi Voyager Core as well as Commercial module (minimum 4 years’ experience)
• Knowledge of SQL Server database and queries
• Strong organizational skills, including the ability to plan, prioritize, coordinate, and monitor a significant number of projects simultaneously
• Sets high standards for work quality, is self-directed, and committed to continuous improvement.
• Works effectively in a team environment and able to modify personal style to work effectively