Duties and Responsibilities

• Assist in gathering information for filing Above Guideline Increase (AGI), scopes, Purchase Orders (PO), invoices, proof of payment, etc.
• Ensure all eligible capital expenditures and back-up documentation is gathered and provided to third-party legal teams
• Gather and present all relevant documentation for any potential AGI filings that month to internal team in a timely fashion
• Communicate with third-party legal team regarding AGI filings, upcoming hearings, etc.
• Communicate with Property Management Companies (PMC) regarding filings, N1’s, notices of hearing, and other regulatory procedures 
• Conduct audits on all implemented AGI’s, as well as monthly N1’s to ensure accuracy 
• Issue tenant letters as they relate to rent receipts or past collections 
• Field tenant calls and emails and resolve and redirect issues in a timely fashion while continuing to maintain positive relations with tenants 
• Maintain AGI worksheet and AGI filing schedules and update on a weekly basis
• Work with the Development and Asset Management teams to coordinate tenant meetings 
• Complete building audits across the Canadian Multi-Family portfolio in order to ensure compliance with RentSafeTO and other internal standards, as well as complete reports detailing findings and any areas of deficiencies 
• Assist in updating ancillary spreadsheet and contract drive
• Other administrative tasks and duties as required by the Residential Administration Department and management

Requirements

• Post-secondary diploma 
• Knowledge of RTA (Residential Tenancy Act) and LTB (Landlord Tenant Board)
• 3+ years’ experience in a related field
• Working knowledge of Yardi 
• Excellent time-management, prioritizing, and multi-tasking skills
• Excellent oral and written communication skills
• Attention to detail 
• Analytical and problem-solving skills
• Interpersonal skills, work well with others

Location

Head office