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Application Support Specialist


Reporting to the Executive Director of Information Technology, the Technical Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and applications. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner.


Qualified candidates can submit their resume to

Duties and Responsibilities
  • Support in-house designed and off the shelf applications
  • Test and implement new application modules
  • Train end users and develop easy to understand training guides
  • Troubleshoot technical and data entry problems
  • Provide application support to 12+ external property management companies across Canada and United States (via email and phone)
  • Enhance and support all aspects of Yardi Voyager 6/7s for Residential and Commercial properties
  • Identify needs and develop programmatic solutions 
  • Create custom SQL reports, correspondence, and reporting packages as needed for accounting, property management and asset management groups
  • Automate monthly reporting 
  • Work with 3rd party software and service providers to create automated data import/exports
  • QA testing for newly developed applications
  • Create Power BI dashboard
  • Post secondary education focused in Computer Science, Information Technology or a related field, or equivalent training and experience
  • Minimum 2 years experience with providing application support
  • Knowledge of Yardi Voyager Core as well as Commercial module 
  • Knowledge of SQL Server database and queries
  • Knowledge of Power BI dashboard creation
  • Understanding of commercial/residential property accounting and property management an asset
  • Strong organizational skills, including the ability to plan, prioritize, coordinate, and monitor a significant number of projects simultaneously
  • Sets high standards for work quality, is self-directed, and committed to continuous improvement
  • Works effectively in a team environment and able to modify personal style to work effectively

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