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Manager, Strategy and Operations


Reporting directly to the Chief Operating Officer, the Manager, Strategy & Operations will be responsible for the continuous evaluation of business processes and functions, analysis of performance metrics and implementation of recommended business process improvements and operational enhancements across all business lines.


Qualified candidates can submit their resume to

Duties and Responsibilities
  • Ongoing evaluation and analysis of current business processes and practices across all business linesMonitor and analyze real time business metrics and preparation of appropriate reporting tools
  • Recommend business, work flow and resource improvements as it relates to operational efficiencies
  • Prepare and create presentation materials with respect to special projects
  • Obtain market intelligence as it relates to bespoke projects and initiatives
  • Assist in the communication, and dissemination of the quarterly updated corporate strategic plan
  • Consolidate financial performance and budgets across all business lines and corresponding presentation format
  • Implement recommended initiatives from business process analysis
  • Assists drafting business cases, conducting feasibility studies and completing cost benefit analysis reports on a project by project basis
  • Provide support and feasibility analysis regarding the use of technology across business lines
  • Other duties as assigned
  • Bachelor degree in business administration, commerce, Finance or similar education
  • 3-5 years of relevant work experience (e.g. business process management, operations management, business analytics etc.)
  • Detail oriented, self-motivated and resourceful, with strong interpersonal and communication skills
  • Ability to take initiative
  • Proactive and self-directed with demonstrated ability to work independently and as part of a team
  • Excellent analytical and problem-solving skills
  • Strong MS Excel and PowerPoint skills
  • Ability and experience creating dashboards using Power BI is considered an asset
  • Able to prioritize, multi-task and able to work in a changing, fast-paced environment
  • Able to deal with confidential information and demonstrate discretion.

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