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Claims Supervisor, Risk and Insurance


Reporting to the Director, Risk and Insurance, the Claims Supervisor will be responsible for the intake, investigation, evaluation and resolution of commercial property liabilities and residential property claims. The Claims Supervisor will be required to manage claims to the approved resolution, with a keen focus on subrogation opportunities and third party responsibility.  A priority will be to maintain an internal claims management system in real-time and deliver management reporting on a monthly, quarterly, and annual basis.


Qualified candidates can submit their resume to

Duties and Responsibilities
  • Develop systems and procedures for the review, evaluation, and administration of incidents at Starlight properties
  • Coordinate and consolidate the information necessary to make an informed decision on further course of action
  • Engage with Starlight personnel, third party property managers, adjusters, service providers and other stakeholders to obtain all necessary information and documentation 
  • Continuously monitor claims file status to ensure all internal and external follow-up actions are completed 
  • Prepare and review various agreements, forms and releases required for signature, draft correspondence, and other documents
  • Engage with external legal counsel on an as required basis 
  • Request regular updates from adjusters, insurers, and legal counsel 
  • Pursue third party subrogation claims where appropriate
  • Ensure all claims related invoicing is requested and processed in a timely fashion 
  • Review insurers quarterly loss reports to ensure reserves, billing and closed files are reflected accurately 
  • Actively assist in the intensification of tenant insurance at Starlight properties
  • Compile reports for the Director, Risk & Insurance and Chief Legal Officer review
  • Maintain an internal claims management system in real-time and deliver management reporting on a monthly, quarterly, and annual basis
  • Strong time management and organizational skills
  • Strong verbal and written communication skills
  • Self starter; exhibits a high degree of initiative and resourcefulness
  • A reliable team member who works well on a small team and cross-functionally including multiple geographies
  • Multi-tasker that thrives in a fast-paced environment and who meets tight deadlines
  • Versatile and able to manage varying workloads and competing priorities
  • Strong analytical and problem-solving skills
  • Provides excellent customer service to internal and external stakeholders
  • Desire to develop a deep understanding of the organization, its goals and its stakeholders
  • Five years claims handling experience of commercial liability and property claims required
  • University degree, college diploma or equivalent required
  • CIP and/or CRM considered an asset
  • Experience in construction claims considered an asset
  • Dispute resolution experience considered an asset 
  • Experience in multi-family an asset
  • Willing to travel when required
  • High level of proficiency in MS Office and Cloud-Based Applications

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