Duties and Responsibilities

• Assist in gathering information for filing Above Guideline Increase (AGI), scopes, Purchase Orders (PO), invoices, proof of payment, etc.
• Review and audit all past tenant files sent to third party collections
• Communicate with Property Management Companies (PMC) regarding filings, N1’s and other regulatory procedures
• Assist with incentive letters and mail merges
• Issue tenant letters as they relate to rent receipts or past collections
• Field tenant calls and emails and resolve and redirect issues in a timely fashion while continuing to maintain positive relations with tenants
• Maintain legal spreadsheet as it relates to Tenant applications
• Maintain phone line spreadsheet and responsible for ordering new phone lines on new acquisitions
• Responsible for weekly rent collections reports
• Work with the Development and Asset Management teams to coordinate tenant meetings
• Audit city work order permits
• Complete weekly building audits and quality tours
• Prepare recommendation reports for Asset Managers
• Review legal status on monthly submissions
• Complete monthly accounts receivable reports for PMC including legal status
• Assist in providing solutions that comply with Residential Tenancy Act/Landlord Tenant Board and company policy and standards.
• Other administrative tasks and duties as required by the Residential Administration Department and management

Requirements

• Post-secondary diploma
• Paralegal License or very strong knowledge of RTA (Residential Tenancy Act) and LTB (Landlord Tenant Board)
• +3 years experience in a related field
• Working knowledge of Yardi
• Excellent time-management, prioritizing, and multi-tasking skills
• Excellent oral and written communication skills
• Attention to detail
• Analytical and problem-solving skills
• Interpersonal skills, work well with others

Location

Head office