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Coordinator, Residential Administration


Overview

The Coordinator, Residential Administration will be responsible for reviewing and auditing all receivable and collections reports. Also responsible for communication of various standardized procedures to the Property Management Companies and auditing their adherence to the procedures (including legislated requirements).

Application

Qualified candidates can submit their resume to humanresources@starlightinvest.com

Duties and Responsibilities
  • Assist in gathering information for filing AGI, scopes, PO’s, invoices, proof of payment, etc.
  • Review and audit all past tenant files being sent to 3rd party collections
  • Communicate with PMC regarding filings, N1’s and other regulatory procedures as required
  • Assisting with incentive letters and mail mergers
  • Issue tenant letters as required i.e. Rent receipt or past collection letter
  • Field tenant calls, resolve and/or redirect issues; maintain positive relations with tenants
  • Other administrative tasks as required of the Residential Administration Department
  • Audit city work order permits
  • Assist Asset Management team with Tenant Appreciation events
  • Complete weekly building audits and quality tours
  • Interactions with tenants regarding building and city meetings
  • Other duties within the scope and purpose of the job, as requested by management
  • Assists in monitoring survey program and adjusts to elicit the highest response rates possible
  • Analyzes tenant satisfaction surveys and statistical results to identify trends and improvement initiatives
  • Conduct day-to-day relations with third parties, including property managers, suppliers, consultants, and lawyers
  • Prepare recommendation reports for Asset managers
  • Review legal status on monthly submissions
  • Complete Monthly reports for 3rd party companies for AR including legal status
Requirements
  • College diploma or Degree in Business
  • Paralegal License or very strong knowledge of RTA (Residential Tenancy Act)
  • +5 years experience in a related field
  • Working knowledge in Yardi
  • Time-management, prioritizing, and multi-tasking skills
  • Oral and written communication skills
  • Alertness and attention to detail required for ensuring completeness and accuracy of proposals and reports
  • Analytical and problem solving skills
  • Interpersonal skills, work well with others
Location

Head office

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