Duties and Responsibilities

• Assist in gathering information for filing AGI, scopes, PO’s, invoices, proof of payment, etc.
• Review and audit all past tenant files being sent to 3rd party collections
• Communicate with PMC regarding filings, N1’s and other regulatory procedures as required
• Assisting with incentive letters and mail mergers
• Issue tenant letters as required i.e. Rent receipt or past collection letter
• Field tenant calls, resolve and/or redirect issues; maintain positive relations with tenants
• Other administrative tasks as required of the Residential Administration Department
• Audit city work order permits
• Assist Asset Management team with Tenant Appreciation events
• Complete weekly building audits and quality tours
• Interactions with tenants regarding building and city meetings
• Other duties within the scope and purpose of the job, as requested by management
• Assists in monitoring survey program and adjusts to elicit the highest response rates possible
• Analyzes tenant satisfaction surveys and statistical results to identify trends and improvement initiatives
• Conduct day-to-day relations with third parties, including property managers, suppliers, consultants, and lawyers
• Prepare recommendation reports for Asset managers
• Review legal status on monthly submissions
• Complete Monthly reports for 3rd party companies for AR including legal status

Requirements

• College diploma or Degree in Business
• Paralegal License or very strong knowledge of RTA (Residential Tenancy Act)
• +5 years experience in a related field
• Working knowledge in Yardi
• Time-management, prioritizing, and multi-tasking skills
• Oral and written communication skills
• Alertness and attention to detail required for ensuring completeness and accuracy of proposals and reports
• Analytical and problem solving skills
• Interpersonal skills, work well with others

Location

Head office